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Q199426: SMS: Inventory Shows Incorrect Memory Amount for OS/2 Clients

Article: Q199426
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbClient kbsms120 kbsms120bug kbInventory kbsmsAdmin
Last Modified: 20-MAR-1999

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When inventory is taken for OS/2 clients, the values for Base, Extended, and
Total Physical memory may report an incorrect value or a value of <null>.
Manually running the OS/2 utility Os2mem32.exe also reports the amount of memory
incorrectly.

CAUSE
=====

This problem occurs because the computer system's BIOS does not support the OS/2
compatibility mode for memory usage.

WORKAROUND
==========

To correctly report memory inventory you must upgrade the system BIOS to a
version that supports OS/2 compatibility mode.

MORE INFORMATION
================

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: prodsms

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Keywords          : kbClient kbsms120 kbsms120bug kbInventory kbsmsAdmin 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbprb
Solution Type     : kbnofix

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