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Q199119: XFOR: SSL Connection to NNTP May Result in Unstable Store

Article: Q199119
Product(s): Microsoft Exchange
Version(s): 5.0
Operating System(s): 
Keyword(s): kbExchange500preSP3fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.0 
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SYMPTOMS
========

The Information Store service may not shut down gracefully if the Internet News
Service has been configured for Secure Socket Layer (SSL) security.

CAUSE
=====

When users attempt to connect to the Exchange news server through SSL, they may
timeout during a connection. Afterwards, any attempts to stop and restart the
Information Store service will result in continuous attempts by the service to
shut down without any success.

RESOLUTION
==========

This is an information store bug specific to Exchange Server 5.0 only. This will
not affect the Exchange Server 5.5 Information Store service.

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Exchange Server 5.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later.

  Component: Information Store

+-------------------------+
| File name | Version     | 
+-------------------------+
| Netif.dll | 5.0.1461.70 | 
+-------------------------+




STATUS
======

Microsoft acknowledges this to be a problem, and it has been addressed in the
next service pack of Exchange Server 5.0.

Additional query words: hang, nntp, store

======================================================================
Keywords          : kbExchange500preSP3fix 
Technology        : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version           : :5.0
Issue type        : kbbug
Solution Type     : kbfix

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