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Q199015: Encarta Virtual Globe 99 Err Msg: Error Reading CD-ROM

Article: Q199015
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:1.0
Operating System(s): 
Keyword(s): kberrmsg kbimu
Last Modified: 30-JAN-1999

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The information in this article applies to:

- Microsoft Bookshelf 99 
- Microsoft Encarta Encyclopedia 99 
- Microsoft Encarta Reference Suite 99 
- Microsoft Encarta Virtual Globe 99, version 1.0 
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SYMPTOMS
========

If you attempt to switch to Microsoft Bookshelf 99 or Microsoft Encarta
Encyclopedia 99 when you are running a Virtual Flight in Microsoft Encarta
Virtual Globe 99, you may experience one of the following symptoms:

- You may receive the following error message on a blue screen:

  Error Reading CD-ROM in Drive <cd-rom>:

  where <cd-rom> is the drive letter of your CD-ROM drive.

- You may be alternately prompted to insert the "Installation and Resources"
  disc and the "Encarta Virtual Globe 99" disc into your CD-ROM drive.

CAUSE
=====

This behavior can occur if you do not quit the Virtual Flight before you attempt
to switch to Bookshelf 99 or Encarta Encyclopedia 99.

RESOLUTION
==========

To resolve this issue, click Flights Home Page to return to the Virtual Flights
home page before you attempt to switch to Bookshelf 99 or Encarta Encyclopedia
99.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Virtual Globe
99, version 1.0.

Additional query words: 1.00 multi multi-media media mm world atlas evg

======================================================================
Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbBookshelfSearch kbEncartaEncycSearch kbBookShelf1999 kbEncartaEnCyc1999 kbEncartaReference99 kbEncartaVirtGlobe99
Version           : WINDOWS:1.0
Issue type        : kbbug
Solution Type     : kbpending

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