KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q198928: PRB: MSDN Library g_ccolCollection.Open Error During Setup

Article: Q198928
Product(s): Microsoft Developer Network
Version(s): 
Operating System(s): 
Keyword(s): kbHTMLHelp kbMSDN kbGrpDSTools
Last Modified: 08-MAY-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Developer Network (MSDN) 
-------------------------------------------------------------------------------

SYMPTOMS
========

When installing or uninstalling the MSDN Library, one or more of the following
MSDN Setup error messages appear:

  RemoveCollection g_ccolCollection.Open(collectionname) dwError = 7

  -or-

  CloseCollection g_ccolCollection.Open(collectionname) dwError = 8

  -or-

  CloseCollection g_ccolCollection.Open(collectionname) dwError = 5

NOTE: Sometimes dwError has other values, but the same resolution applies.

CAUSE
=====

The file Hhcolreg.dat file may have been corrupted. This file is located in the
%WINDIR%\Help folder. By default this is C:\Windows\Help on Windows 95/98 and
C:\WINNT\Help on Windows NT.

RESOLUTION
==========

Search for all instances of the Hhcolreg.dat file on the machine. Rename each
instance of Hhcolreg.dat to Hhcolreg.txt. Attempt to perform the MSDN Library
install or uninstall again.

Note that all other HTML Help collections will need to be reinstalled after
performing this step. This includes, but is not limited to the following:

- Other versions of the MSDN Library

- Platform SDK documentation

If this troubleshooting step does not work, a manual removal of the MSDN Library
may be necessary before attempting the setup action again. For additional
information, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q240350 HOWTO: Manually Uninstall the MSDN Library


REFERENCES
==========

For additional information, click the article number below to view the article
in the Microsoft Knowledge Base:

  Q216109 HOWTO: Troubleshoot MSDN Library Run-Time/Install/Uninstall Problems

Additional query words:

======================================================================
Keywords          : kbHTMLHelp kbMSDN kbGrpDSTools 
Technology        : kbMSDNSearch kbZNotKeyword2
Version           : :
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.