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Q198810: XWEB: Mail Doesn’t Get Sent to Contacts w/SMTP in E-mail Address

Article: Q198810
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 22-JUN-2001

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The information in this article applies to:

- Microsoft Outlook Web Access, version 5.5 
- Microsoft Outlook Web Access, version 5.5 Service Packs 1, 2, 3 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you attempt to send a new mail message to a Contact through Outlook Web
Access (OWA) and the Contact has "SMTP" as part of the e-mail address, a
non-delivery report (NDR) is returned and looks similar to the following:

  Your message did not reach some or all of the intended recipients.

  To: 'smtp\:testuser@microsoft.com' Subject: test Sent: 1/4/99 7:28:04 AM

  The following recipient(s) could not be reached:

  'smtp\:testuser@microsoft.com' on 1/4/99 7:28 AM

  The recipient name is not recognized
  MSEXCH:IMS:microsoft:northamerica:RED-IMC-02 0 (000C05A6) Unknown Recipient

CAUSE
=====

When CDO/MAPI resolves the name or address, CDO/MAPI actually reads the address
type as SMTP:SMTP. The address cannot be parsed in OWA as a valid SMTP address,
and returns an NDR.

WORKAROUND
==========

To work around this problem, do not type "SMTP" as a part of the e-mail address
for a Contact in OWA.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

MORE INFORMATION
================

The Outlook client does not behave the same way because it will not allow you to
type a colon into the e-mail Address Type.


Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbOWASearch kbOWA550 kbOWA550SP1 kbOWA550SP2 kbOWA550SP3
Version           : WINDOWS:5.5
Issue type        : kbbug
Solution Type     : kbpending

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