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Q198728: SMS: Cannot Remote Control Clients Using DirectX

Article: Q198728
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0
Operating System(s): 
Keyword(s): kbsms200bug
Last Modified: 18-JUN-1999

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

A Remote Control session will fail if either of the following conditions are
true:

- The Remote Control session is attempted from a Systems Management Server 2.0
  Administrator Console to a Systems Management Server 2.0 client computer
  while the client computer is running an application that uses DirectX.

  -or-

- An application that uses DirectX is started on the client during the Remote
  Control session.

This usually results in an exception error in Remote.exe -- access violation
(0xc0000005) -- on the Administrator Console computer, causing the Remote Tools
session to be disconnected, but it may also cause the Remote Control viewer on
the Administrator Console to stop responding.

WORKAROUND
==========

To work around this problem, do the following:

- Before attempting to start a Remote Control session, make sure that there are
  no applications running on the Systems Management Server 2.0 client computer
  that are using DirectX.

- Do not start any applications on the client that use DirectX while in the
  Remote Control session.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0.


Additional query words: prodsms rc32 direct x hang hangs hung win95 win9x win 95 9x av

======================================================================
Keywords          : kbsms200bug 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Issue type        : kbbug
Solution Type     : kbpending

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