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Q198709: XADM: Client Cannot Enroll in Exchange Server 5.0 KMS

Article: Q198709
Product(s): Microsoft Exchange
Version(s): winnt:5.0
Operating System(s): 
Keyword(s): 
Last Modified: 25-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.0 
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SYMPTOMS
========

The user cannot enroll in Exchange Server 5.0 Key Management Server (KMS) after
security is revoked.

If a user is enabled to participate in advanced security, and does not enroll on
the client side before the administrator revokes that user, the user will never
be able to enroll. The user will be unable to enroll in advanced security, even
after the administrator recovers the keys.

CAUSE
=====

The problem is that the .ini file that contains the user's keys is missing the
NumSCerts component and gets marked as being in the "Recovery" state, when in
fact the record should be in the "New" state.

WORKAROUND
==========

On the KMS, the security database is a collection of .ini files. The files are
located in the Security\Mgrent\Clients folder and look like Mxclfr4zqvktn.ini.
To find the correct .ini file for the mailbox, use Global Regular Expression
Print (GREP, a POSIX-based tool included in the Windows NT Resource Kit) or a
utility similar to it. The file needs to have the "State = 4" changed to "State
= 1". This will set the record back to the "Undefined" state. The user's mailbox
will then be able to "Enable," and the user should be allowed to fully enroll in
the KMS.

Upgrading to Exchange 5.5
-------------------------

The software that upgrades the KMS database is able to handle this issue. Once
the upgrade has taken place, recover the mailbox, and the user will be able to
fully enroll.

Additional query words: security

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Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version           : winnt:5.0
Issue type        : kbprb
Solution Type     : kbnofix

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