KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q197868: XCLN: Exchange Client Setup Hangs while Updating Your System

Article: Q197868
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.0
Operating System(s): 
Keyword(s): 
Last Modified: 13-MAY-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Windows NT client, version 5.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you install the Microsoft Exchange Client for Windows NT from the Exchange
Server 5.0 CD, the Microsoft Exchange Setup program may stop responding (hang)
in the last step. A dialog box will be displayed on the screen with the
following message:

  Setup is updating your system.

The Busy icon will stay on the screen, and there will be no disk activity. If you
click Ctrl-Alt-Del, and go to Windows NT Task Manager, the status for Microsoft
Exchange Setup is "Not Responding." If you attempt to reinstall the Exchange
Client, you get the same results.

CAUSE
=====

Setup actually completed but stopped responding in the process of creating the
Startup menu icon for the Exchange Client.

WORKAROUND
==========

To work around this problem, create a new short cut to the Exchange Client by
following these steps:

1. In Windows NT Explorer, search for the file Exchng32.exe.

2. If the file exists on your hard drive, then Setup was completed but stopped
  before creating the icon in the Startup menu.

3. Right-click on Start and select Open. Select a group of your choice, and
  right-click inside this group.

4. Select New, then Shortcut. Within the Create Short Cut dialog box, browse to
  the file you found in step # 1, and give it a name such as "Exchange Client."

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchangeClientSearch kbZNotKeyword2 kbZNotKeyword3 kbExchange500NT
Version           : WINDOWS:5.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.