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Q197771: Bookshelf 99: Right-Click Define Feature Starts Bookshelf Basics

Article: Q197771
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbenv kbinterop kbsetup kbimu
Last Modified: 07-DEC-2001

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The information in this article applies to:

- Microsoft Bookshelf 99 
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SYMPTOMS
========

After you install Microsoft Bookshelf 99, the Define feature of Microsoft Word
97 may continue to start Microsoft Bookshelf Basics.

CAUSE
=====

This behavior can occur because the Bookshelf 99 installation program does not
overwrite the registry key installed by Bookshelf Basics.

RESOLUTION
==========

To resolve this issue, use the Microsoft Office 97 CD-ROM to remove Bookshelf
Basics, and then remove and reinstall Bookshelf 99.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Bookshelf 99.

Additional query words: multi multi-media media mm bs99

======================================================================
Keywords          : kbenv kbinterop kbsetup kbimu 
Technology        : kbHomeMMsearch kbBookshelfSearch kbBookShelf1999
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbpending

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