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Q197682: WD97: After Install of ATI Driver, Text Looks Blocked or Corrupt

Article: Q197682
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbdta word97
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

After you install or upgrade your ATI display driver, text in your Word document
may appear blocked or corrupted. This problem may occur with certain fonts and
more frequently in larger font sizes.

CAUSE
=====

You may have installed ATI Rage II / II+ display driver version 5.21 or 5.24.
This is a known problem with these ATI display drivers. For more information,
please contact ATI Technical Support.

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

  ATI Technologies Inc.
  33 Commerce Valley Drive East
  Thornhill, Ontario
  Canada L3T 7N6

  Technical Support Telephone: 905-882-2626
  Technical Support Fax: 905-882-0546

  World Wide Web: http://www.atitech.ca
  E-mail: support@atitech.ca


WORKAROUND
==========

To work around this problem, turn off the "Smooth edges of screen fonts" option
in Windows.

To turn off the "Smooth edges of screen fonts" option, use the following steps:

1. Quit Word.

2. On the Start menu, point to Settings and then click Control Panel.

3. Double-click the Display icon.

4. On the Effects tab, click to clear the "Smooth edges of screen fonts" check
  box, and then click OK.

STATUS
======

This problem may occur when you use Microsoft Word 97 for Windows on either
Microsoft Windows 95 or Microsoft Windows 98, and ATI Rage II/II+ display driver
versions 5.21 or 5.24.

NOTE: This problem may also occur in other Windows applications.

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: 3D 4.10.1998 block blocky jagged jaggy corrupt

======================================================================
Keywords          : kbdta word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbprb

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