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Q197664: Empty Browser Window Opens When You View Multimedia Catalog

Article: Q197664
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:; :
Operating System(s): 
Keyword(s): kbtool kbimu
Last Modified: 27-OCT-2000

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 99 
- Microsoft Encarta Encyclopedia 2000 
- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows 
- Microsoft Encarta Encyclopedia Standard 2001 for Windows 
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SYMPTOMS
========

When you attempt to view the Microsoft Multimedia Catalog included with Encarta
Encyclopedia, your Web browser may start, but the browser window may be empty.

CAUSE
=====

This behavior can occur if you are using an older version of Microsoft Internet
Explorer.

RESOLUTION
==========

To resolve this issue, obtain and install Internet Explorer version 3.02 or
later.

The latest version of Internet Explorer is available as a free download from the
following Microsoft Web site:

  http://www.microsoft.com/windows/ie/download/default.htm

Additional query words: multi multi-media media mm enc99 mmcat

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Keywords          : kbtool kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000 kbEncartaEnCyc1999
Version           : WINDOWS:; :
Issue type        : kbprb

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