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Q197363: XFOR: Messages Containing .PCX Attachments May Crash CCMC

Article: Q197363
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55 EXC55SP3Fix
Last Modified: 08-APR-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

Messages containing .pcx attachments may cause a mail backlog or crash the
cc:Mail Connector. An error 54 will also be logged in the Windows NT Application
Event log.

CAUSE
=====

This problem is caused because the cc:Mail Connector program is incorrectly
tagging the .pcx attachments in the message as a fax, rather than as a file.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or
later:

Component: Exchange Connector for Lotus cc:Mail

  File Name   Version
  ----------------------
  Ccmc.exe    5.5.2504.0
  Ccmsg.dll   5.5.2504.0


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.

MORE INFORMATION
================

After you apply the fix, the cc:Mail Connector no longer marks all .pcx
attachments as Fax.

Additional query words: cc:mail, crash, backlog, PCX

======================================================================
Keywords          : exc55 EXC55SP3Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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