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Q196859: WD97: Cannot Rename Normal.dot If Word Mail Is Running

Article: Q196859
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbdta word97
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you attempt to rename the Normal template while Word Mail is running, you
receive the following error message:

  Cannot rename Normal: Access is denied.

  Make sure the disk is not full or write-protected and that the file is not
  currently in use.

CAUSE
=====

When you compose a mail message, a session of Microsoft Word is opened in the
background. When Word is active, it uses the Normal template and creates a
temporary file for Normal.dot; therefore, you cannot rename the file.

This behavior is by design of Microsoft Word.

WORKAROUND
==========

To work around this problem, send your mail message and close Word before you
rename the Normal template.

NOTE: You may also have to close Outlook or Exchange so that the Normal.dot
temporary file is closed.

Additional query words:

======================================================================
Keywords          : kbdta word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbprb

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