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Q196852: XCON: MTA Stops with Database Server Internal Processing Error

Article: Q196852
Product(s): Microsoft Exchange
Version(s): winnt:5.0,5.5
Operating System(s): 
Keyword(s): kbFEA exc5 exc55 EXC55SP3Fea
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, versions 5.0, 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

The message transfer agent (MTA) stops with a database server internal
processing error. Before the MTA stops, it issues the following event in the
Ev0.log:

  Message NMI2051: Internal Processing Error, severity 16

  (BASE RTSE(47) Proc 70) mm-dd-yy hh:mm:sspm
  Illegal get from element 5CE90801 at offset 102

The element address and offset in the event may vary, but the thread in question
is always RTSE.

CAUSE
=====

The MTA stopped because it had received a truncated checkpoint on this
association from the peer MTA, and this error was treated as unrecoverable.

RESOLUTION
==========

Exchange Server 5.0
-------------------

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server version 5.0 service pack that contains
this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: Message Transfer Agent (MTA)

+----------------------------+
| File name    | Version     | 
+----------------------------+
| Address.dll  | 5.0.1461.76 | 
+----------------------------+
| Dbserver.sch | N/A         | 
+----------------------------+
| Dcprods.cat  | N/A         | 
+----------------------------+
| Ems_rid.dll  | 5.0.1461.76 | 
+----------------------------+
| Emsmta.exe   | 5.0.1461.76 | 
+----------------------------+
| Infoblog.cfg | N/A         | 
+----------------------------+
| Infoplog.cfg | N/A         | 
+----------------------------+
| Infotlog.cfg | N/A         | 
+----------------------------+
| Infoxlog.cfg | N/A         | 
+----------------------------+
| Mmiext.dll   | 5.0.1461.76 | 
+----------------------------+
| Mtacheck.exe | 5.0.1461.76 | 
+----------------------------+
| Mtamsg.dll   | 5.0.1461.76 | 
+----------------------------+
| P2.xv2       | N/A         | 
+----------------------------+
| P3.tpl       | N/A         | 
+----------------------------+
| P772.tpl     | N/A         | 
+----------------------------+
| X400om.dll   | 5.0.1461.76 | 
+----------------------------+
| X400omv1.dll | 5.0.1461.76 | 
+----------------------------+



Exchange Server 5.5
-------------------

This feature is available in the latest service pack for Exchange Server version
5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
versions 5.0 and 5.5.This feature was first included in Exchange Server 5.5
Service Pack 3.


Additional query words: dbserver
======================================================================
Keywords          : kbFEA exc5 exc55 EXC55SP3Fea 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version           : winnt:5.0,5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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