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Q196847: "Stop 0xc000021e" Installing SP4 with LapLink Installed

Article: Q196847
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kb3rdparty kberrmsg kbWinNT400sp5fix
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
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SYMPTOMS
========

When you install Windows NT 4.0 Service Pack 4 on a computer with LapLink 7.5 or
LapLink Professional by Traveling Software installed, Autochk.exe may stop
responding (hang) for approximately two minutes, and you may then receive the
following error message:

  STOP: c000021e (Cancel Timeout) The driver \driver\TSIKBFD failed to complete
  a cancelled I/O request in the allotted time.

CAUSE
=====

This behavior occurs because Autochk.exe generates keyboard read requests that
are not handled properly by Tsikbfd.sys, which is a LapLink keyboard filter
driver file. When Autochk.exe quits, it attempts to clean up the remaining
requests, but Tsikbfd.sys does not respond to the cancel requests.

WORKAROUND
==========

To work around this issue, download the updated Tsikbfd.sys file from the
following Traveling Software Web site:

http://www.travsoft.com/techsupport/updates.asp

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Microsoft Windows NT
version 4.0. For additional information, please see the following article in the
Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS
======

This problem was first corrected in Windows NT 4.0 Service Pack 5.

MORE INFORMATION
================

For more information about this issue, visit the following Traveling Software
web site:

http://webserv1.travsoft.com/techkb/lpr-5703.asp


The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words:

======================================================================
Keywords          : kb3rdparty kberrmsg kbWinNT400sp5fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

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