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Q196305: XFOR: Error Installing Notes, SNADS, OVVM, GroupWise Connector

Article: Q196305
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 11-JUN-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry


SYMPTOMS
========

The Microsoft Connector for Lotus Notes, SNADS, OVVM, or GroupWise may fail to
install after a fresh installation of Exchange Server. An error may be displayed
indicating that the service has already been installed and setup can not
continue.

CAUSE
=====

The Notes, SNADS, OVVM, or GroupWise connector was not properly uninstalled
before Exchange Server was reinstalled. The "Remove All" action for Exchange
Server does not clean up these connectors from the registry.

RESOLUTION
==========

To resolve this problem, remove the Notes, SNADS, OVVM, or GroupWise connectors
before removing the Exchange Server installation.

Or, manually delete the following registry keys:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

Lotus Notes Connector:
  HKEY_LOCAL_MACHINE\system\currentcontrolset\services
  \LME-NOTES
  HKEY_LOCAL_MACHINE\system\currentcontrolset\services\MSExchangeCoCo
  HKEY_LOCAL_MACHINE\system\currentcontrolset\services                        \<server name>-LME-NOTES
  HKEY_LOCAL_MACHINE\software\Microsoft\Exchange\Setup\Exchconn

SNADS Connector:
  HKEY_LOCAL_MACHINE\system\currentcontrolset\services\LME-SNADS
  HKEY_LOCAL_MACHINE\system\currentcontrolset\services\MSExchangeCoCo
  HKEY_LOCAL_MACHINE\system\currentcontrolset\services                        \<server name>-LME-SNADS
  HKEY_LOCAL_MACHINE\software\Microsoft\Exchange\Setup\Exchconn

OV/VM Connector:
  HKEY_LOCAL_MACHINE\system\currentcontrolset\services\LME-PROFS
  HKEY_LOCAL_MACHINE\system\currentcontrolset\services\MSExchangeCoCo
  HKEY_LOCAL_MACHINE\system\currentcontrolset\services
  \<server name>-LME-PROFS
  HKEY_LOCAL_MACHINE\software\Microsoft\Exchange\Setup\Exchconn

GroupWise Connector:
  HKEY_LOCAL_MACHINE\system\currentcontrolset\services\LME-GWISE
  HKEY_LOCAL_MACHINE\system\currentcontrolset\services\MSExchangeCoCo
  HKEY_LOCAL_MACHINE\system\currentcontrolset\services
  \<server name>-LME-GWISE
  HKEY_LOCAL_MACHINE\system\currentcontrolset\services\MSExchangeGWRtr
  HKEY_LOCAL_MACHINE\software\Microsoft\Exchange\Setup\Exchconn

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.

MORE INFORMATION
================

There are additional complications that cause the installation of the Notes
connector to fail in overriding previous installations. This will remain a
problem until the Exchange Server setup includes all the connectors in the
remove all process.

Additional query words: error, setup, notes, failing to install

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug

=============================================================================

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