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Q196243: Host Print Sessions Using GDI May Stop Printing

Article: Q196243
Product(s): Microsoft SNA Server
Version(s): WINDOWS:3.0,4.0
Operating System(s): 
Keyword(s): 
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft SNA Server, versions 3.0, 3.0 SP1, 3.0 SP2, 3.0 SP3, 4.0, 4.0 SP1 
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SYMPTOMS
========

Print sessions may fail to print after successfully printing for some time. When
this occurs, print sessions may appear to stop responding or get stuck in a
spooling status when attempting to start the session or sessions. This problem
may cause other symptoms as well.

For more information on a problem that may cause the same symptoms, please refer
to the following Knowledge Base article:

  ARTICLE-ID: <LINK TYPE="ARTICLE" VALUE="Q180864">Q180864</LINK>
  TITLE     : Print Sessions Stop with Host Print Service

CAUSE
=====

SNA Server's host print service uses an internal counter to track the number of
Device Contexts (DCs) that are currently in use. The count is decremented when a
DC is freed. This counter may be decremented twice when one DC is freed causing
a negative value to be displayed in the counter. Further DC creation requests
may fail, causing print sessions to stop responding.


RESOLUTION
==========

SNA Server 3.0
--------------

To resolve this problem, obtain the latest service pack for SNA Server version
3.0. For additional information, please see the following article in the
Microsoft Knowledge Base:

  Q184307 How to Obtain the Latest SNA Server Version 3.0 Service Pack



SNA Server 4.0
--------------

This problem was corrected in the latest SNA Server version 4.0 U.S. Service
Pack. For information on obtaining this Service Pack, query on the following
word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K


STATUS
======

Microsoft has confirmed this to be a problem in SNA Server 3.0, 3.0 Service Pack
1, 3.0 Service Pack 2, 3.0 Service Pack 3, 4.0, and 4.0 Service Pack 1. This
problem was first corrected in SNA Server 3.0 Service Pack 4.

Additional query words:

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Keywords          :  
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ400 kbSNAServ300SP3 kbSNAServ300SP1 kbSNAServ400SP1 kbSNAServ300SP2
Version           : WINDOWS:3.0,4.0
Issue type        : kbbug
Solution Type     : kbfix

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