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Q196168: XADM: Error Configuring Message Service (MSEMS)

Article: Q196168
Product(s): Microsoft Exchange
Version(s): WINNT:4.0,5.0,5.5
Operating System(s): 
Keyword(s): 
Last Modified: 29-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
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SYMPTOMS
========

Running the one-step merge in the Exmerge.exe utility, the following error
events are displayed in the Exmerge log file located in C:\Exmerge.log:

  [16:31:21] Copying data from mailbox 'Jim Wallace' ('JIMWA') on Server
  'BATTLEBAT' to file 'C:\EXMERGEDATA\JIMWA.PST'.
  [16:31:24] Successfully completed copying mailbox 'Jim Wallace' to file
  'C:\EXMERGEDATA\JIMWA.PST'
  [16:31:24] Merging data from file 'C:\EXMERGEDATA\JIMWA.PST' to mailbox
  'Jim Wallace' ('JIMWAL') on server 'WHAMYOW'.
  [16:31:25] Error configuring message service (MSEMS)
  [16:31:25] Errors encountered. Copy process aborted
  [16:31:25] Deleting file 'C:\EXMERGEDATA\JIMWA.PST'
  [16:31:25] 1 mailboxes successfully processed. 1 errors encountered

Running in 2-step mode reveals the following:

  Part 1 Log:
  [16:43:46] Copying data from mailbox 'Jim Wallace' ('JIMWA') on Server
  'BATTLEBAT' to file 'C:\EXMERGEDATA\JIMWA.PST'.

  Part 2 Log:
  [16:46:09] Merging data from file 'C:\EXMERGEDATA\JIMW.PST' to mailbox
  'Jim
  Wallace' ('JIMW') on server 'WHAMYOW'.
  [16:46:09] Error. File 'C:\EXMERGEDATA\JIMW.PST' not found. Cannot merge
  data into mailbox for user 'Jim Wallace' ('JIMW').

CAUSE
=====

The directory name of the user on the target server is not the same as the user
name on the original server.

WORKAROUND
==========

To correct the problem, rename the .pst file created in Step 1 of the
Exmerge.exe utility to original directory name of the user on the target
Exchange Server computer.

MORE INFORMATION
================

This error will occur if the Exchange Server recipient's alias was created with
a different directory name, and then changed to reflect the original e- mail
address. This can be determined by looking at the directory name on the new
Exchange Server computer while running the Exchange Server Administrator program
in raw mode.

WARNING: Using the raw mode of the Exchange Server Administrator program
(admin/r) incorrectly can cause serious problems that may require you to
reinstall Microsoft Windows NT Server and/or Microsoft Exchange Server.
Microsoft cannot guarantee that problems resulting from the incorrect use of raw
mode can be solved. Use raw mode at your own risk.

To start the Exchange Server Administrator program in raw mode, at a command
prompt, type:

  c:\exchsrvr\bin\admin /r


Additional query words: EXMERGE MSEMS

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Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : WINNT:4.0,5.0,5.5
Issue type        : kbprb

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