Q196160: XWEB: Contacts Information Not Available When Using OWA

Article: Q196160
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 01-AUG-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you use Microsoft Outlook Web Access (OWA) with the option to use Schedule+
as your primary calendar, you can no longer open your Contacts folder. When you
disable the option to use Schedule+ as your primary calendar, the Contacts
folder becomes viewable again.

To enable this option, on the Tools menu, click Options, and then select the "Use
Microsoft Schedule+ as my primary calendar" check box.

CAUSE
=====

OWA assumes that you manage your contacts information using Schedule+ when you
enable the option to use Schedule+ as your primary calendar. OWA has no method
of opening the contacts information you have created in Schedule+. This is by
design.

WORKAROUND
==========

To work around this problem, you must first import your Schedule+ contacts into
Outlook. For additional information about converting your contacts, click the
article number below to view the article in the Microsoft Knowledge Base:

  Q164271 OL97: Converting Schedule+ Files to Outlook 97

After you import the contact information, be sure not to use Schedule+ as your
primary calendar.


Additional query words:

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Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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