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Q196043: XADM: Directory Service Stops When Upgrading to 5.5 or 5.5 SP1

Article: Q196043
Product(s): Microsoft Exchange
Version(s): WinNT:5.5
Operating System(s): 
Keyword(s): exc55sp2fix
Last Modified: 23-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you attempt to upgrade to Microsoft Exchange Server 5.5 or apply Exchange
Server 5.5 Service Pack 1, the Directory service may stop unexpectedly after the
"Setup is making sure the system is ready for installation" message is displayed
on the screen. When this occurs, the last line that appears in the Exchange
Server Setup log file may be similar to the following:

  Interpreting line <StopService:MSExchangeSA>

In addition, events similar to the following may appear in the event log:

  Event ID: 195
  Source: ESE97
  Description: MSExchangeDS ((456)) Internal trace: dir.cxx@2041

  Event ID: 15
  Source: MSExchangeES
  Description: Error 0x8004011d occurred while trying to run a timer-
  based agent.

CAUSE
=====

This problem can occur when the Setup or Update program attempts to stop the
directory service while directory replication is being performed and the process
used to stop the service times out before directory replication is finished. The
Directory service cannot be stopped until directory replication is finished.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The English version of this fix should have the following file attributes or
later:

  Component: Directory Service

  File Name     Version
  -----------------------
  Dsamain.exe   5.5.2404.0


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.

======================================================================
Keywords          : exc55sp2fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : WinNT:5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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