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Q196042: WD97: Can’t Insert Address with Netscape Communicator Installed

Article: Q196042
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbdta kbemail kbenvelope word97 kbmerge
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you have Netscape Communicator 4.5 installed and you try to use your
Outlook Contact list in Word, one of the following problems may occur:

- If you click the Insert Address icon in Word, your address book is not
  opened, and the following error message appears:

  Logon failed. You must log on to Microsoft Exchange to access your address
  book. Error code: "Unspecified error".

  NOTE: The Insert Address icon can be accessed in the Envelope Wizard, the
  Letter Wizard, or when you click Envelopes and Labels on the Tools menu.

  -or-

- If you try to use the address book in a Word mail merge, the following error
  message appears:

  Word was unable to open the data source.

  When you click OK, the following error message may appear:

  Word cannot open the document.
  Try one or more of the following:
  * On the File menu, click Open to open the document.
  * Make sure the document has a .DOC extension.
  (OUTLOOK ADDRESS BOOK)

  NOTE: The "Use Address Book" option can be accessed when you click Get Data in
  the Mail Merge Helper or in the Envelope Wizard.

CAUSE
=====

The "Use Netscape Messenger from MAPI-based applications" option is selected in
Netscape Communicator.

RESOLUTION
==========

Use the following steps to deselect Netscape Messenger as the default mail
application:

1. Quit Microsoft Word and all other Windows applications.

2. Start Netscape Communicator (Netscape Navigator).

3. On the Edit menu, click Preferences.

4. Under Category, select Mail & Newsgroups.

5. Click to clear the "Use Netscape Messenger from MAPI-based applications"
  option, and then click OK.

Additional query words:

======================================================================
Keywords          : kbdta kbemail kbenvelope word97 kbmerge 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbprb

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