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Q196022: Cheyenne Backup Agent for Open Files Causes STOP 0x44

Article: Q196022
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
- Microsoft BackOffice Small Business Server version 4.0 
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SYMPTOMS
========

When you have Cheyenne's Backup Agent for Open Files for Windows NT installed on
a computer running Windows NT 4.0, the following blue screen error message may
be displayed:

  STOP 0x00000044 (0x804ea6a8, 0x00000000, 0x00000000, 0x00000000)

NOTE: The second, third, and fourth parameters vary depending on system
configurations. No blue screen information will be written into the event log.

CAUSE
=====

This problem is caused by using out-dated versions of Cheyenne Backup Agent for
Open Files driver, Ofant.sys. Please note that this driver may be installed by
many other software packages, not just Cheyenne ArcServ.


RESOLUTION
==========

To resolve this problem, do either of the following:

- The latest build of Cheyennes Open Files Agent should resolve this issue.
  Contact Cheyenne for the availability of the latest build.

  -or-

- Remove Cheyenne's Open Files Agent version from your Windows NT 4.0
  installation.

MORE INFORMATION
================

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch kbAudDeveloper kbSBServSearch kbSBServ400
Version           : WinNT:4.0
Issue type        : kbprb

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