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Q196017: XWEB: Opening Attachments with Media Player Gives Error

Article: Q196017
Product(s): Microsoft Exchange
Version(s): WINDOWS:3.02,4.0,4.01,4.01 Service Pack 1,5.5
Operating System(s): 
Keyword(s): kbProd2Web
Last Modified: 22-JUN-2001

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The information in this article applies to:

- Microsoft Outlook Web Access, version 5.5 
- Microsoft Outlook Web Access, version 5.5 Service Pack 1 
- Microsoft Internet Explorer versions 3.02, 4.0, 4.01, 4.01 Service Pack 1 for Windows 95 
- Microsoft Internet Explorer versions 3.02, 4.0, 4.01, 4.01 Service Pack 1 for Windows NT 4.0 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

After you log on to an Outlook Web Access (OWA) client and open a message with
an attached .avi or .wav file, the attachment generates the following error:

  Windows Media Player cannot open

  'https://red-01-
  http/exchange/Attach/read.asp?obj=00000000B6171E2FFD62CF11AC5800805F705D
  780700510E38F0F350CF11AC4C00805F705D780000000039B4000053C1BD5F0C42D2118F
  C700805F9F2EAC000001A4AF670000&att=ATT-0-
  7406F825B175D2118FC800805F9F2EAC-cat.wav'.

  Please verify that the path and filename are correct and try again.
  (Error=8004406D)

This only occurs using Internet Explorer and Windows Media Player version
6.00.02.0902.

CAUSE
=====

Internet Explorer does not store the session cookie when requesting the URL for
the attachment. This causes a new session cookie to be generated when requesting
the file. Because this new cookie is from a non-authenticated user, javascript
code is returned rather than the attached file itself. Because Media Player does
not understand javascript, it generates the above error.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.


Additional query words:

======================================================================
Keywords          : kbProd2Web 
Technology        : kbOutlookSearch kbIEsearch kbZNotKeyword2 kbOWASearch kbIENT400Search kbIE95Search kbZNotKeyword3 kbOWA550 kbOWA550SP1 kbIE302Win95 kbIE400Win95 kbIE401Win95 kbIE401Win95SP1 kbIE302WinNT400 kbIE400WinNT400 kbIE401WinNT400 kbIE401WinNT400SP1
Version           : WINDOWS:3.02,4.0,4.01,4.01 Service Pack 1,5.5
Issue type        : kbprb

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