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Q195756: Err Msg: Your System Is Missing the Required Setup Engine

Article: Q195756
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:95
Operating System(s): 
Keyword(s): kbenv kberrmsg kbtool kbimukbfaq
Last Modified: 01-JUN-2001

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 99 
- Microsoft Encarta Reference Suite 99 
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SYMPTOMS
========

When you attempt to install the Microsoft Reference Troubleshooters from one of
the products listed earlier in this article, you may receive the following error
message:

  Your system is missing the required Setup engine.

CAUSE
=====

This behavior can occur if you do not have a Web browser installed on your
computer.

NOTE: To install the Microsoft Reference Troubleshooters, you must have Microsoft
Internet Explorer 3.02 or later installed on your computer.

RESOLUTION
==========

To resolve this issue, install Internet Explorer 4.0 or the ActiveX distribution
files from the Installation and Resources CD-ROM for the program, and then
install the Microsoft Reference Troubleshooters. To do this, use the appropriate
method.

Installing Internet Explorer 4.0
--------------------------------

1. Insert the Installation and Resources CD-ROM for your program into your
  CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to
  prevent the program from starting automatically.

2. Double-click the My Computer icon on the desktop.

3. Right-click the CD-ROM drive containing the Installation and Resources
  CD-ROM, and then click Explore.

4. Double-click the Ie4 folder.

5. Double-click the Ie4setup.exe file, and then follow the instructions on the
  screen to install Internet Explorer.

  NOTE: If you are prompted to restart the computer, do so.

6. Install the Microsoft Reference Troubleshooters.

Installing the ActiveX Distribution Files
-----------------------------------------

To install the ActiveX distribution files from the Installation and Resources
CD-ROM, follow these steps:

1. Insert the Installation and Resources CD-ROM for your program into your
  CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to
  prevent the program from starting automatically.

2. Click Start, and then click Run.

3. In the Open box, type the following line, and then click OK:

  <cdrom>:\aref\system\axdist.exe

  where <cdrom> is the letter of your CD-ROM drive.

4. Follow the instructions on the screen to install the ActiveX distribution
  files.

5. Install the Microsoft Reference Troubleshooters.

Additional query words: multi-media mm tshoot

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Keywords          : kbenv kberrmsg kbtool kbimu kbfaq
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999 kbEncartaReference99
Version           : WINDOWS:95
Issue type        : kbprb

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