KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q195749: Word 97 Err Msg: Word Cannot Find or Run the Application

Article: Q195749
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kberrmsg kbinterop kbimu
Last Modified: 15-NOV-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Bookshelf 98 for Windows 
- Microsoft Bookshelf 99 
- Microsoft Word 97 for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to use the Define feature in Microsoft Word 97, you may receive
the following error message:

  Word cannot find or run the application.

CAUSE
=====

This behavior can occur if all of the following conditions are true:

- You install Microsoft Bookshelf 99 over an existing version of Microsoft
  Bookshelf 98 for Windows.

- When Bookshelf 99 Setup prompts you to remove the existing 98 version, you
  choose to keep the existing version.

- After Bookshelf 99 Setup is complete, you remove Bookshelf 99.

RESOLUTION
==========

To resolve this issue, remove Bookshelf 98, and then reinstall Bookshelf 99.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

Additional query words: multi multi-media media mm word97 off97

======================================================================
Keywords          : kberrmsg kbinterop kbimu 
Technology        : kbWordSearch kbWord97 kbWord97Search kbHomeMMsearch kbZNotKeyword2 kbBookshelfSearch kbBookShelf1998 kbBookShelf1999
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbnofix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.