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Q195731: XCON: MTA Stops and Numerous Events Appear in Event Log

Article: Q195731
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55sp2fix
Last Modified: 12-JUL-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

The message transfer agent (MTA) may stop unexpectedly and the following events
may appear in the event log:

  The description for Event ID (9405) in Source (MSExchangeMTA) could not
  be found. It contains the following insertion string(s): BASE,
  APPLICATION, 36, Access violation (0xc0000005) at Address 0x415170
  reading from 0xbffb032.

  An unexpected error has occurred which may cause the MTA to terminate.
  Error: Access violation (0xc0000005) at Address 0x415170 reading from
  0xbffb032. [BASE APPLICATION 36] (16)

  An unexpected error has occurred which may cause the MTA to terminate.
  Error: Access violation (0xc0000005) at Address 0x78013f74 reading from
  0x21f0003. [BASE DISP:ROUTER 10] (16)

  An unexpected error has occurred which may cause the MTA to terminate.
  Error: Error writing buf: obj 830. [BASE APPLICATION 36] (16)

  An unexpected error has occurred which may cause the MTA to terminate.
  Error: Access violation (0xc0000005) at Address 0x5cfcb0 reading from
  0x736f7263. [BASE APPLICATION 36] (16)

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The English version of this fix should have the following file attributes or
later:

  Component: Message Transfer Agent (MTA)

  File Name      Version
  -------------------------
  Dbserver.sch   5.5.2409.0
  Dcprods.cat    5.5.2409.0
  Ems_rid.dll    5.5.2409.0
  Emsmta.exe     5.5.2409.0
  Info4log.cfg   5.5.2409.0
  Infodlog.cfg   5.5.2409.0
  Infollog.cfg   5.5.2409.0
  Infotlog.cfg   5.5.2409.0
  Mtacheck.exe   5.5.2409.0
  Mtamsg.dll     5.5.2409.0
  P2.xv2         5.5.2409.0
  X400om.dll     5.5.2409.0
  X400omv1.dll   5.5.2409.0


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.

Additional query words:

======================================================================
Keywords          : exc55sp2fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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