Q195685: Err Msg: Error 709: Cannot Establish the Dial-Up Networking…
Article: Q195685
Product(s): Microsoft Windows NT
Version(s): WINDOWS:95; WINNT:4.0
Operating System(s):
Keyword(s): kberrmsg dun win95 win98 kbDialUp
Last Modified: 11-JUN-2002
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Windows NT Server version 4.0
- Microsoft Windows 95
- Microsoft Windows 98
-------------------------------------------------------------------------------
IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it
if a problem occurs. For information about how to do this, view the
"Restoring the Registry" Help topic in Regedit.exe or the "Restoring a
Registry Key" Help topic in Regedt32.exe.
SYMPTOMS
========
When you dial into a Remote Access Services (RAS) server from a Windows 95/98
Dial-Up Networking client, you may be prompted to change your password. When you
attempt to do so, you may receive one of the following error messages:
- Error 709: Cannot establish the Dial-Up Networking session. Check your
server type settings in the properties of the connection, and try the
connection again.
- No domain server was available to validate your password.
CAUSE
=====
This behavior can occur if the wrong user credentials are being passed to the
Windows NT server.
RESOLUTION
==========
WARNING: Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry Editor can be solved. Use
Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it. If
you are running Windows NT, you should also update your Emergency Repair Disk
(ERD).
To work around this behavior, use either of the following methods:
Method 1
--------
Leave the user name, password, and domain name blank when you create a phone book
entry for dialing into the Windows NT server. This ensures that you are prompted
for those credentials.
Method 2
--------
Using Registry Editor, add the Domain string value with a value data of
<domain name>, where <domain name> is the domain server validating
your credentials, to the following registry key
HKEY_CURRENT_USER\RemoteAccess\Profile\<connection name>
where <connection name> is the name of the Dial-Up Networking connection
you are using.
NOTE: If the User string value is not in the registry key, add it with a value
data of <username>, where <username> is the name you use to log on
to the domain server.
======================================================================
Keywords : kberrmsg dun win95 win98 kbDialUp
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWin95search kbWin98search kbZNotKeyword3 kbWin98
Version : WINDOWS:95; WINNT:4.0
Issue type : kbprb
=============================================================================
THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.
Copyright Microsoft Corporation 1986-2002.