KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q195669: DNS: System Error 13 When Starting DNS Service

Article: Q195669
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 10-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

After applying Service Pack 4 for Windows NT, your DNS service may fail to start
with the following error:

  System error 13 has occurred. The data is invalid.

The following events will be logged in the System Event Log:

  Event ID: 7023
  Description:
  The Microsoft DNS server service terminated with the following error:
  The data is invalid.

  Event ID: 1501
  Description:
  DNS server could not parse database file <file name> for Zone <Zone
  name>.

  Event ID: 1503
  Description:
  DNS server could not parse the database file <file name> line <line
  number>.

CAUSE
=====

This problem is because there is an invalid HINFO record in the zone file.

RESOLUTION
==========

To resolve this problem, correct the HINFO record.

MORE INFORMATION
================

RFC 1034 stated that an HINFO record requires two strings.

Example of Invalid HINFO Record:

  Test     IN      HINFO   "WWW Server"

Example of Valid HINFO Record:

  Test     IN      HINFO   "WWW Server"   "Customer Sites"

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version           : WinNT:4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.