Q195397: XCLN: Attachments with Long Filenames Crash Client
Article: Q195397
Product(s): Microsoft Exchange
Version(s): MACINTOSH:8.0;WINDOWS:5.0;WinNT:5.0
Operating System(s):
Keyword(s): exc55sp2fix kbExchange500preSP3fix
Last Modified: 20-MAY-2002
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The information in this article applies to:
- Microsoft Exchange Windows NT client, version 5.0
- Microsoft Exchange Windows 95/98 client, version 5.0
- Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0
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SYMPTOMS
========
When you receive an attachment from the Internet with a long file name, your
Exchange or Outlook client may crash with the following symptoms.
Exchange 5.0 Client
-------------------
When you try to open or save the attachment, a Dr. Watson error message will be
displayed, and then the computer will crash.
Outlook for Macintosh Client
----------------------------
When you try to open or save the attachment, the following error message will be
displayed:
The Application "unknown" has unexpectedly quit, because an error of type 2
occurred.
CAUSE
=====
Both the Exchange Server and Outlook clients incorrectly handle long filenames.
RESOLUTION
==========
Exchange 5.0 Client
-------------------
A supported fix that corrects this problem is now available from Microsoft, but
has not been fully regression tested and should be applied only to systems
experiencing this specific problem. If you are not severely affected by this
specific problem, Microsoft recommends that you wait for the next Microsoft
Exchange Server version 5.0 service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information on support costs, please go to the following
address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
The English version of this fix should have the following file attributes or
later:
Component: Exchange 5.0 Client
File Name Version
-------------------------
Wmsui32.dll 5.0.1461.67
Outlook for Macintosh Client
----------------------------
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or
later:
Component: Outlook for Macintosh Client
Version
-------
8.01
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.
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Keywords : exc55sp2fix kbExchange500preSP3fix
Technology : kbHWMAC kbOSMAC kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbOutlookMacSearch kbExchange500NT kbOutlook800Mac kbExchange500Win95
Version : MACINTOSH:8.0;WINDOWS:5.0;WinNT:5.0
Issue type : kbbug
Solution Type : kbfix
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