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Q195363: XADM: Admin Error When Viewing Internet Newsgroups Root Folder

Article: Q195363
Product(s): Microsoft Exchange
Version(s): winnt:5.5,5.5 SP1,5.5 SP2
Operating System(s): 
Keyword(s): exc55sp2fix exc55 exc55sp1 exc55sp2
Last Modified: 22-DEC-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2 
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SYMPTOMS
========

When you attempt to view the property pages of the Internet Newsgroup root
folder, no property pages will be displayed and the following pop-up error
message may be displayed:

  The object cannot be found in the directory. This may be because
  replication has not completed.

  Microsoft Exchange Directory
  ID no: c1010aae

CAUSE
=====

The Exchange Server Administrator program inappropriately attempted to Look up
the folder in a remote Exchange Server computer's directory. The Internet
Newsgroup folder is a special type of folder which does not have a directory
object. This pop-up error message occurs when the Exchange Server computer that
the Exchange Server Administrator program is running on points to a different
server in the site as the Public Folder hierarchy server. To view which server
is being pointed to, perform the following steps:

1. In the Exchange Server Administrator program, click <orgname>, click
  <sitename>, and then click Configuration.

2. In Configuration, click Servers, click <localsvrname>, and click
  Private Information Store.

3. On the File menu, click Properties, and then click the General tab to view
  the Public folder server list box.

If this list box contains a name other than the local server name that the
Exchange Server Administrator program is focused on, then this pop-up error
message would be displayed when you attempt to view the Internet Newsgroups
folder.

NOTE: This pop-up error message is a generic error. It could occur under other
circumstances and should be interpreted literally under most other
circumstances.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The English version of this fix should have the following file attributes or
later:

  Component: Administrator Program

  File Name   Version
  -----------------------
  Admin.exe   5.05.2431.0


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.

Additional query words:

======================================================================
Keywords          : exc55sp2fix exc55 exc55sp1 exc55sp2 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2
Version           : winnt:5.5,5.5 SP1,5.5 SP2
Issue type        : kbbug
Solution Type     : kbfix

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