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Q195328: WD97: Mail Merge Main Document Restored to Normal Word Document

Article: Q195328
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): word97 kbmerge
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you open a mail merge main document, the file is no longer a mail merge
main document.

This problem occurs when the following are true:

- Your mail merge main document is attached to a Microsoft Access data source.

  -and-

- You save your mail merge main document in Rich Text Format (*.rtf). (Note
  that in Microsoft Word 97 [non SR-1 release], saving a file in the Word
  6.0/95 format saves the file in Rich Text Format).

NOTE: This problem occurs when you attach your data source by either DDE or ODBC.

WORKAROUND
==========

Reset your document as a mail merge main document by clicking Mail Merge on the
Tools Menu. Reset the type of document (Step #1 - Main Document) and reattach
your Microsoft Access data source (Step #2 - Data Source) to your mail merge
main document.

NOTE: You may want to save your mail merge main document in Word format to
prevent this problem from recurring.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

MORE INFORMATION
================

For additional information, please see the following articles in the Microsoft
Knowledge Base:

  Q161978 WD97: RTF Format Given to File Send in Word 6.0/95

  Q162602 WD97: Questions About Saving in the Word 6.0/95 File Format

Additional query words:

======================================================================
Keywords          : word97 kbmerge 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbnofix

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