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Q195304: XFOR: Lsdiavm.exe Process Terminates with a Dr. Watson

Article: Q195304
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55sp2fix
Last Modified: 17-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========


The Microsoft Exchange PROFS Connector may stop delivering messages and the
Lsdiavm.exe process may terminate and display a Dr. Watson error message.

With the proper Windows NT and Exchange Server symbols installed, you should see
a debug call stack like the following:

  FramePtr  RetAddr   Param1   Param2   Param3   Function Name
  0012fd24  002d4131  00711ae0 00711ef0 0012fd54
   LSVMHC!ZIP5Data::writeCRNptrs+0x36
  0012fda4  002d337e  00711ef0 0070a4e0 0012fde0
   LSVMHC!ZIP5Data::buildCRON+0x1e1
  0012fde8  00406f82  0070a4e0 00c1a498 00c1a270
   LSVMHC!ZIP5Data::build+0xee
  0012fed8  0040507f  0070a4e0 00c1a270 00000000 LSDIAVM!sendZIP5+0x182
  0012ff08  00404e1d  00404350 00000000 00000000
   LSDIAVM!outputZIP5+0x24f(...)
  0012ff0c  00404350  00000000 00000000 00000000 LSDIAVM!outputVM+0xd
  0012ff20  004039d3  00000000 00000000 007074b4
   LSDIAVM!transformDIAtoOVM+0x30
  0012ff34  1000739d  00000000 0040cb40 007075c0
   LSDIAVM!DIAOVMHandleInQItem+0x73
  0012ff50  00401c30  0070a380 77f64a89 00140548
   LSCPS!EventManager::process+0x11d
  0012ff6c  004013bc  0040b8ef 00000004 00700180
   LSDIAVM!runApp+0x380(...)
  0012ff70  0040b8ef  00000004 00700180 00700350 LSDIAVM!main+0x1c
  0040cb40  00000000  00000000 00000000 00000000
   LSDIAVM!mainCRTStartup+0xff(...)

CAUSE
=====

A string buffer was read past its boundary into unknown memory.


RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The English version of this fix should have the following file attributes or
later:

  Component: Exchange PROFS Connector

  File Name     Version
  ------------------------
  Lsdiavm.exe   5.5.2443.0
  Lsvmhc.dll    5.5.2443.0
  LSCPS.DLL     5.5.2443.0


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.

Additional query words:

======================================================================
Keywords          : exc55sp2fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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