Q195125: Stopping MngAgent Service May Cause Trap in Mngcli.exe
Article: Q195125
Product(s): Microsoft SNA Server
Version(s): 4.0,4.0 SP1
Operating System(s):
Keyword(s): kbfaq
Last Modified: 25-OCT-2001
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The information in this article applies to:
- Microsoft SNA Server, versions 4.0, 4.0 SP1
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SYMPTOMS
========
If the SNA MngAgent Service is manually stopped then restarted, it's possible
for an application exception to occur in Mngcli.exe, and a Drwtsn32.log be
generated if Drwtsn32.exe is configured as the default debugger on the SNA
Server computer.
The Drwtsn32.log file that is generated will contain information similar to the
following:
Application exception occurred:
App: exe\mngcli.exe (pid=<process id number>)
When: <date> @ <time>
Exception number: c0000005 (access violation)
(some details omitted for clarity)
function: CManage::OtherProcTerminated
60983df9 c744241000000000 mov dword ptr [esp+0x10],0x0 ss:0270e843=????????
60983e01 c744241805000000 mov dword ptr [esp+0x18],0x5 ss:0270e843=????????
60983e09 e8a2feffff call CManage::MngLock (60983cb0)
60983e0e bf02000000 mov edi,0x2
60983e13 3bf7 cmp esi,edi
60983e15 7c5e jl
CManage::OtherProcTerminated+0xc5 (60983e75)
60983e17 57 push edi
60983e18 8bcd mov ecx,ebp
60983e1a e8d18c0000 call CShrMemPool::GetPtr (6098caf0)
60983e1f 8bf0 mov esi,eax
FAULT ->60983e21 8b4604 mov eax,[esi+0x4]
ds:0121ea06=????????
60983e24 85c0 test eax,eax
60983e26 7444 jz
CManage::OtherProcTerminated+0xbc (60983e6c)
60983e28 8b08 mov ecx,[eax] ds:00000000=????????
60983e2a 894c2414 mov [esp+0x14],ecx ss:0270e843=????????
60983e2e 8b5604 mov edx,[esi+0x4] ds:0121ea06=????????
60983e31 8b4204 mov eax,[edx+0x4] ds:0121ea06=????????
60983e34 8b00 mov eax,[eax] ds:00000000=????????
60983e36 8944241c mov [esp+0x1c],eax ss:0270e843=????????
60983e3a 8b0e mov ecx,[esi] ds:00000000=????????
60983e3c 85c9 test ecx,ecx
60983e3e 742c jz
CManage::OtherProcTerminated+0xbc (60983e6c)
CAUSE
=====
A process was ending incorrectly using either the MngAgent.exe or Mngcli.exe.
RESOLUTION
==========
Microsoft has confirmed this to be a problem in SNA Server versions 4.0 and 4.0
Service Pack 1. This problem was corrected in the latest SNA Server version 4.0
U.S. Service Pack. For information on obtaining this Service Pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
STATUS
======
Microsoft has confirmed this to be a problem in SNA Server versions 4.0 and 4.0
Service Pack 1. This problem was first corrected in SNA Server 3.0 Service Pack
4.
Additional query words:
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Keywords : kbfaq
Technology : kbAudDeveloper kbSNAServSearch kbSNAServ400 kbSNAServ400SP1
Version : :4.0,4.0 SP1
Issue type : kbbug
Solution Type : kbpending
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