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Q195015: Option Pack Installation Conflicts with Service Pack 4

Article: Q195015
Product(s): Microsoft Windows NT
Version(s): winnt:4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a
Operating System(s): 
Keyword(s): 
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server versions 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a 
- Microsoft Windows NT Workstation versions 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a 
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SYMPTOMS
========

When you install Windows NT Option Pack on a computer that already has Windows
NT 4.0 Service Pack 4 (or greater) installed, the following error message is
displayed:

  Setup detected that Windows NT 4.0 SP4 or greater is installed on your
  machine. We haven't tested this product on SP4. Do you wish to proceed?

Click OK to continue the installation. After the setup program has completed and
the computer has restarted, you can reapply Windows NT 4.0 Service Pack 4.

NOTE: The following error message may also be displayed:

  This setup utility is designed to run on Windows NT server. Please click OK
  to exit.

During the unattended installation of Windows NT Option Pack, this pop-up
notification message causes the installation to stop. The INF file for the
unattended installation of Windows NT Option Pack does not contain any
parameters for acknowledging this pop-up message, which causes the unattended
installation to not be successful.

CAUSE
=====

This problem occurs because Windows NT Option Pack was released before the
service pack and these messages indicate there may be a conflict among file
versions between the two. When Windows NT Option Pack is installed, the setup
program checks the OS to confirm that SP3 is installed. If SP3 is not installed,
the installation stops. If the version check results in versions later than SP3,
such as SP4, the pop-up notification message is displayed.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows NT 4.0 that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.



WORKAROUND
==========

To work around this problem and ensure your computer has the most updated files,
perform one of the following:

- Install Windows NT Option Pack before installing the service pack.

- Reinstall the service pack after completing the Option Pack installation.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0.

MORE INFORMATION
================

Copy the content from the Windows NT Option Pack CD to a network share location,
and then replace the Iis.dll and Preload.exe files from the Windows NT Option
Pack CD with the Iis.dll and Preload.exe files from the hotfix zip file.




Additional query words: ntop sp4

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400search kbWinNTW400sp6 kbWinNTW400SP6a
Version           : winnt:4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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