KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q195014: Outlook 98 May Install Incorrectly on Windows NT Terminal Server

Article: Q195014
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 11-DEC-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
-------------------------------------------------------------------------------

SYMPTOMS
========

When Microsoft Outlook 98 is installed on Windows Terminal Server, the Actions
menu is blank. Also, no menu appears when you right-click messages. If Office 97
is installed with Outlook 97, and then upgraded to Outlook 98, the Actions menu
works as expected.

CAUSE
=====

This problem occurs because Outlook 98 standalone setup ignores a registry
entry. This is not a problem in the code.

RESOLUTION
==========

Do the following to install Outlook 98 standalone:

1. Create a local administrator user named Installer.

2. Log on as Installer at the console.

3. Open a command prompt and type "change user /install" (without the quotation
  marks).

4. Install Outlook 98.

5. Open a command prompt and type "change user /execute" (without the quotation
  marks).

6. Allow the system to restart after the installation finishes.

7. Log on as Installer and start a command prompt.

8. Open a command prompt and type "change user /install" (without the quotation
  marks).

9. Run Outlook 98.

10. Exit Outlook 98.

11. Edit the Office97.cmd file in the %SystemRoot%\Application Compatibility
  Scripts\Install folder. Modify line 24 as follows:

  ..\ACRegL %Temp%\O97.Cmd O97INST
  "HKLM\Software\Microsoft\Office\8.0\Common\InstallRoot" "OfficeBin"
  "STRIPCHAR\1"

12. Run the new Office97.cmd script.

13. Log off.

Outlook 98 should work normally for all users except for Installer.


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT Server 4.0, Terminal
Server Edition.

Additional query words: 4.00 wts tse ol98

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch
Version           : winnt:4.0
Issue type        : kbbug

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.