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Q195014: Outlook 98 May Install Incorrectly on Windows NT Terminal Server

Article: Q195014
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 11-DEC-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
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SYMPTOMS
========

When Microsoft Outlook 98 is installed on Windows Terminal Server, the Actions
menu is blank. Also, no menu appears when you right-click messages. If Office 97
is installed with Outlook 97, and then upgraded to Outlook 98, the Actions menu
works as expected.

CAUSE
=====

This problem occurs because Outlook 98 standalone setup ignores a registry
entry. This is not a problem in the code.

RESOLUTION
==========

Do the following to install Outlook 98 standalone:

1. Create a local administrator user named Installer.

2. Log on as Installer at the console.

3. Open a command prompt and type "change user /install" (without the quotation
  marks).

4. Install Outlook 98.

5. Open a command prompt and type "change user /execute" (without the quotation
  marks).

6. Allow the system to restart after the installation finishes.

7. Log on as Installer and start a command prompt.

8. Open a command prompt and type "change user /install" (without the quotation
  marks).

9. Run Outlook 98.

10. Exit Outlook 98.

11. Edit the Office97.cmd file in the %SystemRoot%\Application Compatibility
  Scripts\Install folder. Modify line 24 as follows:

  ..\ACRegL %Temp%\O97.Cmd O97INST
  "HKLM\Software\Microsoft\Office\8.0\Common\InstallRoot" "OfficeBin"
  "STRIPCHAR\1"

12. Run the new Office97.cmd script.

13. Log off.

Outlook 98 should work normally for all users except for Installer.


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT Server 4.0, Terminal
Server Edition.

Additional query words: 4.00 wts tse ol98

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch
Version           : winnt:4.0
Issue type        : kbbug

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