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Q194905: XFOR: CCMC: Attachments from cc:Mail Version 7 Appear Corrupt

Article: Q194905
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 08-APR-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you attempt to open attachments sent from a cc:Mail version 7 client, the
attachments may appear corrupt. For example, when opening Excel 97 attachments,
the user may receive the following Excel warning:

  ! This file is not in a recognizable format.

Likewise, when you attempt to open Word 97 documents, the files do not appear to
be formatted properly and to the user these files appear corrupt.


CAUSE
=====

The attachments are not being converted properly by Export.exe file version
6.01.00.5 of Lotus cc:Mail.

WORKAROUND
==========

To work around this problem, upgrade the Lotus cc:Mail Export.exe program used
on the Exchange Server Connector for Lotus cc:Mail (CCMC) to version 8.01 or
later.

MORE INFORMATION
================

For more information on the Lotus cc:Mail Export program, please refer to the
Lotus cc:Mail Import/Export User's Guide.

Additional query words: bad hosed garbage junk attach file

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Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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