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Q194878: Error: "No Transport Provider" Trying to Send Mail

Article: Q194878
Product(s): Microsoft Windows NT
Version(s): 4.0,8.0,8.01,8.02,8.03,8.5
Operating System(s): 
Keyword(s): 
Last Modified: 27-DEC-2001

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The information in this article applies to:

- Microsoft Outlook 97, versions 8.0, 8.01, 8.02, 8.03, used with:
   - the operating system: Microsoft Windows 98 
   - the operating system: Microsoft Windows 95 
- Microsoft Outlook 98, version 8.5, used with:
   - the operating system: Microsoft Windows 98 
   - the operating system: Microsoft Windows 95 
- the operating system: Microsoft Windows NT 4.0 
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SYMPTOMS
========

Outlook 98 and Outlook 97
-------------------------

When Outlook is configured for Internet mail, sending mail with this service you
will receive a non-delivery report (NDR) stating, "No transport provider was
available for delivery to this recipient. The service is installed but doesn't
show up in Tools/Check for new mail on..."

CAUSE
=====

Outlook clients need to create an RHC file in the %systemroot%\system32
directory. The complete filename for the RHC file is:

  MSIN****RHC

where **** is going to be a different number for each user.

The default permission on the System32 directory is:

  Everyone Read (RX)

Change this to:

  Everyone Change

and uncheck:

  Replace permissions on Subdirectories and Replace permissions on
  existing files.

RESOLUTION
==========

Changing the permissions on the System32 directory to Everyone Change (RWX)(RWX)
will allow users when running Outlook to create these files.

STATUS
======

This behavior is by design.


Additional query words: Windows NT Terminal Server kbDSupport terminalsrv

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbOutlook97Search kbZNotKeyword3
Version           : :4.0,8.0,8.01,8.02,8.03,8.5
Issue type        : kbprb

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