KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q194552: Client SNA Manager Traps after Removing Host Account Manager

Article: Q194552
Product(s): Microsoft SNA Server
Version(s): WINDOWS:4.0,4.0 SP1
Operating System(s): 
Keyword(s): kbbuglist kbfixlist
Last Modified: 26-SEP-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft SNA Server, versions 4.0, 4.0 SP1 
-------------------------------------------------------------------------------


SYMPTOMS
========

If the Host Account Manager component is initially installed with the Windows NT
SNA Client software, and later it is removed, SNA Manager will experience an
Access Violation (or "trap") when the user attempts to start SNA Manager from
the client computer.

CAUSE
=====

When the Host Account Manager component is removed, Snarpc.dll is also removed.
SNA Manager depends on this file, and traps when it cannot find the file.

RESOLUTION
==========

Microsoft has confirmed this to be a problem in SNA Server versions 4.0 and 4.0
Service Pack 1. This problem was corrected in the latest SNA Server version 4.0
U.S. Service Pack. For information on obtaining this Service Pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K


MORE INFORMATION
================


WORKAROUND
==========

To work around this problem, copy the Snarpc.dll from the SNA Server 4.0 or
Service Pack 1 image (depending on what version of the Windows NT SNA Server
client is being used) to the Sna\System directory on the client computer.[ASCII
160] Another option is to reinstall the Host Account Manager component.

Additional query words:

======================================================================
Keywords          :  kbbuglist kbfixlist
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ400 kbSNAServ400SP1
Version           : WINDOWS:4.0,4.0 SP1
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.