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Q194547: X400: ISO 6937 Message with Attachment Is Not Delivered

Article: Q194547
Product(s): Microsoft Mail For PC Networks
Version(s): MS-DOS:3.2
Operating System(s): 
Keyword(s): 
Last Modified: 20-MAY-2002

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The information in this article applies to:

- Microsoft Mail Gateway to X.400, version 3.2 
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SYMPTOMS
========

When you send a message with a message body that is encoded as an ISO 6937 body
part through the Microsoft Mail Gateway to X.400, and the message contains an
attachment, the message may not be delivered successfully, and the following
entry may appear in the X.400 log file:

  ERROR 3 (AttachP2): ISO6937 conversion failed.

Note that this problem typically occurs after 10 or more messages of this type
are sent through the Microsoft Mail Gateway to X.400. In addition, note that
messages sent through the gateway after this problem occurs may never be
delivered.

CAUSE
=====

When the body of a message is encoded as an ISO 6937 body part, and the message
contains an attachment, the attachment name body part is also encoded using ISO
6937. The Microsoft Mail Gateway to X.400 does not properly convert the
attachment name body part to ISO 6937, which may limit the amount of free memory
available on the computer. After this problem occurs repeatedly, the lack of
free memory may prevent the gateway from successfully delivering the message.

RESOLUTION
==========

A supported fix that corrects this problem is now available from Microsoft, but
has not been fully regression-tested and should be applied only to systems
experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or
later:

  File Name      Version
  ----------------------
  X400gate.exe   3.2.9

This hotfix has been posted to the following Internet location as X400gy2k.exe:

  ftp://ftp.microsoft.com/bussys/mail/gateways-public/All-Y2K/


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Mail Gateway to X.400
version 3.2.

Additional query words: bodypart

======================================================================
Keywords          :  
Technology        : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGatex400320
Version           : MS-DOS:3.2
Issue type        : kbbug
Solution Type     : kbfix

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