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Q194423: XCLN: RPC Configuration Service Needed for Client to Connect

Article: Q194423
Product(s): Microsoft Exchange
Version(s): 8.0,8.01,8.02,8.03; WINDOWS:4.0,5.0
Operating System(s): 
Keyword(s): 
Last Modified: 01-APR-2001

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The information in this article applies to:

- Microsoft Outlook 97, versions 8.0, 8.01, 8.02, 8.03 
- Microsoft Exchange Windows NT client, versions 4.0, 5.0 
- Microsoft Outlook 98 
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SYMPTOMS
========

When you attempt to connect to a computer running Microsoft Exchange Server
using the Microsoft Exchange or Outlook Client for Windows NT, the following
error message is displayed:

  Your Microsoft Exchange Server is unavailable.

If you retry connecting to the server using the network, or work offline and
connect using Dial-Up Networking, the following error message is displayed:

  Network problems are preventing connection to the Microsoft Exchange
  Server computer. Contact your system administrator if this condition
  persists.

Also, trying to resolve a mailbox name with the server by clicking the Check
Names button in the properties sheet for the Exchange Server service displays
the following error message:

  The name could not be resolved. Network problems are preventing
  connection to the Microsoft Exchange Server computer. Contact your
  system administrator if this condition persists.

CAUSE
=====

The Remote Procedure Call (RPC) Configuration service has not been installed or
RPC services have been disabled.

WORKAROUND
==========

To work around this problem, install the RPC Configuration Service in Windows NT
4.0 by performing the following steps:

1. Click the Start menu, point to Settings, click Control Panel, and then
  double-click Network.

2. Click the Services tab, click Add, and then click RPC Configuration Service.

3. Click OK, and then type the path for the Windows NT source files. For
  example, if you are using the Windows NT CD in drive D, type the following
  line:

  d:\i386

4. Restart the computer when prompted.

-OR-

If the service has been disabled, perform the following steps:

1. Click the Start menu, point to Settings, click Control Panel, and then
  double-click Services.

2. Select the Remote Procedure Call (RPC) Service, and then click Start to start
  the service.

Additional query words: 8.5

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Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch kbExchangeClientSearch kbOutlook97 kbZNotKeyword2 kbOutlook97Search kbOutlook98Search kbZNotKeyword3 kbOutlook801 kbOutlook802 kbOutlook803 kbExchange400NT kbExchange500NT
Version           : :8.0,8.01,8.02,8.03; WINDOWS:4.0,5.0
Issue type        : kbprb

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