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Q194362: Encarta 99: No Sound in Home Screen, Animations, Interactivities

Article: Q194362
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kb3rdparty kbsetup kbsound kbimukbfaq
Last Modified: 06-MAY-1999

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 99 
- Microsoft Encarta Reference Suite 99 
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SYMPTOMS
========

When you run Encarta Encyclopedia 99, you may not hear any sounds on the Encarta
Home Screen, or when you play animations or interactivities.

CAUSE
=====

This behavior can occur if you install a program that uses Macromedia Shockwave
Director 6.0 after you install Encarta 99.

RESOLUTION
==========

To resolve this issue, use one of the following methods.

Reinstall Macromedia Director 6.0.1 from the Installation CD-ROM
----------------------------------------------------------------

To reinstall Macromedia Director 6.0.1 from the installation CD-ROM, follow these
steps:

1. Insert the Encarta Encyclopedia Deluxe 99 or Encarta Reference Suite 99
  Installation and Resources CD-ROM into your CD-ROM drive. Press and hold down
  the SHIFT key when you insert the CD-ROM to prevent Encarta 99 from starting
  automatically.

2. Click Start, and then click Run.

3. In the Open box, type the following line, and then click OK:

  <drive>:\support\shkwave\Sw61inst.exe

  where <drive> is the drive letter of the CD-ROM drive.

Remove and Reinstall Encarta Encyclopedia 99
--------------------------------------------

To remove and reinstall Encarta Encyclopedia 99, follow these steps:

1. Insert the Encarta Encyclopedia Deluxe 99 or Encarta Reference Suite 99
  Installation and Resources CD-ROM into your CD-ROM drive. Press and hold down
  the SHIFT key when you insert the CD-ROM to prevent Encarta 99 from starting
  automatically.

2. Click Start, point to Settings, and then click Control Panel.

3. Double-click Add/Remove Programs.

4. Click Encarta Encyclopedia Deluxe 99, and then click Add/Remove.

5. Follow the instructions on the screen to remove Encarta Encyclopedia 99.

6. Click Start, and then click Run.

7. In the Open box, type the following line, and then click OK:

  <drive>:\setup.exe

  where <drive> is the drive letter of the CD-ROM drive.

8. Follow the instructions on the screen to reinstall Encarta Encyclopedia 99.

MORE INFORMATION
================

Encarta 99 Setup installs Macromedia Shockwave Director 6.0.1, and Encarta 98
Setup installs Macromedia Shockwave Director 6.0. If you install Encarta 98
after you install Encarta 99, the Macromedia Shockwave Director 6.0 installation
program in Encarta 98 Setup overwrites some of the Macromedia Shockwave Director
6.0.1 files installed by Encarta 99 Setup.

Additional query words: multi multi-media media mm

======================================================================
Keywords          : kb3rdparty kbsetup kbsound kbimu kbfaq
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999 kbEncartaReference99
Version           : WINDOWS:
Issue type        : kbprb

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