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Q194297: SMS: Windows NT Inventory File Collector Causes Access Violation

Article: Q194297
Product(s): Microsoft Systems Management Server
Version(s): 1.2,Part 2
Operating System(s): 
Keyword(s): 
Last Modified: 20-MAY-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When the Windows NT Inventory File Collector (Pollinv.exe) attempts to connect
to the remote registry of a server that is having remote procedure call (RPC)
related problems, an access violation (AV) will occur in Pollinv.exe.

RESOLUTION
==========

A supported fix that corrects this problem is now available from Microsoft, but
has not been fully regression tested and should be applied only to systems
experiencing this specific problem. If you are not severely affected by this
specific problem, Microsoft recommends that you wait for the next Systems
Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information on support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or
later:

  Date      Time         Size      File name   Platform
  -----------------------------------------------------
  10/5/98   10:43am      154,704   Pollinv.exe (Intel)
  10/5/98   10:42am      528,656   Pollinv.exe (Alpha)


STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2 and the Backoffice Resource Kit Part 2.

MORE INFORMATION
================

To install the hotfix, perform the following steps on each Systems Management
Server logon server running the Windows NT Inventory File Collector service:

1. Stop the SMS_NT_INVENTORY_FILE_COLLECTOR service.

2. Replace the current Pollinv.exe file with the hotfixed version.

3. Restart the SMS_NT_INVENTORY_FILE_COLLECTOR service.

Additional query words: prodsms pollinv crash

======================================================================
Keywords          :  
Technology        : kbSMSSearch kbSMS120
Version           : :1.2,Part 2
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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