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Q194162: Encarta Virtual Globe 99: Error Message if You Remove CD-ROM

Article: Q194162
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:1.0
Operating System(s): 
Keyword(s): kbenv kberrmsg kbimu
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Encarta Virtual Globe 99, version 1.0 
- Microsoft Encarta Reference Suite 99 
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SYMPTOMS
========

When you remove the Microsoft Encarta Virtual Globe 99 CD-ROM from your CD-ROM
drive, you may receive the following error message on a Windows 95/98-based
computer

  Error Reading CD-ROM in Drive drive:

  Please Insert CD-ROM with Serial Number xxxx-xxxx in drive drive:

  If the CD-ROM is still in the drive, it may require cleaning.

  Press ENTER for OK or ESC to Cancel:

where drive is the letter of your CD-ROM drive.

If you are running a Windows NT-based computer, you may receive either of the
following error messages:

   - Microsoft Encarta Virtual Globe 99 contains two CDs. Please insert the
  'Encarta Virtual Globe 99' disc into your CD-ROM drive to run the program.

   - Microsoft Encarta Virtual Globe 99 contains two CDs. Please insert the
  'Installations and Flights' disc into your CD-ROM drive to run the program.

CAUSE
=====

This behavior can occur if you remove the Encarta Virtual Globe 99 CD-ROM from
the CD-ROM drive when you are using the world map or the Virtual Flights
feature.

RESOLUTION
==========

To resolve this issue, insert the correct CD-ROM into the CD-ROM drive, and then
press ENTER.

If you are using the world map or viewing articles, insert the Encarta Virtual
Globe 99 CD-ROM or Disc 1 CD-ROM.

If you are using the Virtual Flights feature, insert the Disc 2 (Installation and
Resources) CD-ROM.


Additional query words: multi multi-media media mm world atlas evg

======================================================================
Keywords          : kbenv kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference99 kbEncartaVirtGlobe99
Version           : WINDOWS:1.0
Issue type        : kbprb

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