KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q194141: Cannot Connect to MSN After You Install Windows

Article: Q194141
Product(s): The Microsoft Network
Version(s): WINDOWS:2.5
Operating System(s): 
Keyword(s): kbenv kbmsn
Last Modified: 10-OCT-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- The Microsoft Network version 2.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, after you install
Microsoft Windows, you may receive connection errors. If you do connect to MSN,
you may be unable to view Web sites or receive e-mail messages.

CAUSE
=====

This behavior can occur if two Transport Control Protocol/Internet Protocol
(TCP/IP) stacks are bound to the same Dial-Up adapter.

RESOLUTION
==========

To resolve this issue, remove one of the TCP/IP protocol stacks. To do this,
follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Network.

3. Click TCP/IP, and then click Remove.

  NOTE: If more than one network adapter is installed in your computer, the
  TCP/IP protocol is listed with each adapter. For example, if Dial-Up
  Networking is installed, "TCP/IP->Dial-Up Adapter" is listed.

4. Click OK. When you are prompted to restart the computer, click Yes.

If you continue to experience connection problems, remove and reinstall TCP/IP.
To do this, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Network.

3. On the Configuration tab, click TCP/IP, and then click Remove. Repeat this
  step for each instance of TCP/IP listed on the Configuration tab, and then
  proceed to step 4.

4. Click OK. When you are prompted to restart the computer, click Yes.

5. Click Start, point to Settings, and then click Control Panel.

6. Double-click Network.

7. Click Add, click Protocol, and then click Add.

8. In the Manufacturers box, click Microsoft.

9. In the Network Protocols box, click TCP/IP.

10. Click OK. When you are prompted to restart the computer, click Yes.


Additional query words: msnet msnetwork microsoft-net m.s.n.

======================================================================
Keywords          : kbenv kbmsn 
Technology        : kbMSNSearch kbMSN250
Version           : WINDOWS:2.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.