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Q194113: ErrMsg: Microsoft Internet Explorer 4.0 Setup - Some Services…

Article: Q194113
Product(s): Microsoft Windows NT
Version(s): WINDOWS:4.01,4.01 Service Pack 1,4.01 Service Pack 2; winnt:4.0 SP4
Operating System(s): 
Keyword(s): 
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 SP4 
- Microsoft Windows NT Server version 4.0 SP4 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 SP4 
- Microsoft Internet Explorer versions 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2 for Windows NT 4.0 
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SYMPTOMS
========

When you upgrade from Internet Explorer 4.01 or Internet Explorer 4.01 SP1 Beta
to Internet Explorer 4.01 SP1 on a Windows NT 4.0-based computer that has
Windows NT Service Pack 4 (SP4) and Windows NT Server Option Pack (NTOP) version
4.0 installed, the following error message is displayed:

  Microsoft Internet Explorer 4.0 Setup - Some services could not be
  started. Setup needs to reboot your system in order to start the
  services.

CAUSE
=====

This behavior occurs because the installation of Internet Explorer disables the
Protected Storage (Pstore) services and other services that are dependent on
Pstore cannot be restarted.

RESOLUTION
==========

To resolve this issue, restart the computer to re-enable the Pstore services.

STATUS
======

This behavior is by design.

Additional query words:

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp4 kbWinNTS400sp4 kbWinNTS400search kbIEsearch kbZNotKeyword2 kbIENT400Search kbZNotKeyword3 kbIE401WinNT400 kbIE401WinNT400SP1 kbIE401WinNT400SP2
Version           : WINDOWS:4.01,4.01 Service Pack 1,4.01 Service Pack 2; winnt:4.0 SP4
Issue type        : kbprb

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