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Q194095: Encarta: Blank Rectangle on Screen When You View Virtual Tour

Article: Q194095
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbdisplay kbenv kbimukbfaq
Last Modified: 06-MAY-1999

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 99 
- Microsoft Encarta Reference Suite 99 
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SYMPTOMS
========

When you attempt to view a Virtual Tour in Encarta Encyclopedia 99 Deluxe, you
may see a blank rectangle on the screen.

CAUSE
=====

This problem can occur if the Refsv.dll file is not correctly registered.

RESOLUTION
==========

To resolve this issue, remove and reinstall Encarta Encyclopedia 99 Deluxe. To
do this, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click Encarta Encyclopedia Deluxe 99, and then click Add/Remove.

4. When you are prompted to confirm the uninstall process, click OK.

5. Click OK until you return to Control Panel.

6. Close Control Panel, and then restart the computer.

7. Insert the Encarta Encyclopedia 99 Deluxe Installation and Resources CD-ROM
  into the CD-ROM drive. Follow the instructions on the screen to reinstall
  Encarta Encyclopedia 99 Deluxe.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Encyclopedia
99 Deluxe.


Additional query words: multi multi-media media mm 360 degrees panorama blank grey gray virtual tours

======================================================================
Keywords          : kbdisplay kbenv kbimu kbfaq
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999 kbEncartaReference99
Version           : WINDOWS:
Issue type        : kbprb

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