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Q193990: Encarta 99: Black Lines Appear on the Screen During Transitions

Article: Q193990
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kb3rdparty kbdisplay kbenv kbimu
Last Modified: 13-AUG-1999

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 99 
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SYMPTOMS
========

When you attempt to view InterActivities or animations in Microsoft Encarta
Encyclopedia 99, black lines may appear on the screen during transitions.

CAUSE
=====

This issue can occur if one of the following video cards is installed in your
computer:

- ATI Mach64 with the Mach64GX RevD chip (also known as ATI Graphics Pro Turbo
  PCI)

- ATI Rage Pro Turbo

RESOLUTION
==========

To resolve this issue, download and install the latest display driver available
for your video card.

To obtain the latest display driver for your video card, contact your computer
manufacturer or ATI Technologies, Inc.

For information about how to contact your computer manufacturer, query in the
Knowledge Base for one of the following articles:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


If a driver update is not available from your computer manufacturer, you can
download the latest ATI display drivers from the following ATI Web site:

  http://www.atitech.com

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

MORE INFORMATION
================

Encarta Encyclopedia 99 uses Macromedia ShockWave Director to display animations
and the Encarta Home screen.

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.


Additional query words: kbimu multi multi-media media mm enc99 adapter horizontal across window movies clips pictures bars stripes

======================================================================
Keywords          : kb3rdparty kbdisplay kbenv kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1999
Version           : WINDOWS:
Issue type        : kbprb

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