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Q193260: XADM: OWA Stops when Replying to Message with Inline Image

Article: Q193260
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5; winnt:5.5,5.5 SP1
Operating System(s): 
Keyword(s): exc55sp2fix
Last Modified: 17-DEC-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.5, 5.5 SP1 
- Microsoft Outlook Web Access, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you use Outlook Web Access (OWA) to reply to a message with an inline
image, an access violation may occur. This may result in a Drwtsn32.log file
with the following information:

  Application exception occurred:
     App: exe\inetinfo.dbg (pid=152)
     When: 9/3/1998 @ 11:37:55.310
     Exception number: c0000005 (access violation)

The following is the thread that caused the fault. Note that the thread
information below was seen on an Alpha platform; however, the problem exists in
both x86 and Alpha builds of Exchange Outlook Web Access.

  function: <nosymbols>
     780137f0: 201ffffa lda     v0,-6(zero)
     780137f4: 6bfa8001 ret     zero,(ra),1  FMatchLinkname+160
     780137f8: 201ffff9 lda     v0,-7(zero)
     780137fc: 6bfa8001 ret     zero,(ra),1  FMatchLinkname+160
     78013800: 201ffff8 lda     v0,-8(zero)
     78013804: 6bfa8001 ret     zero,(ra),1  FMatchLinkname+160
     78013808: 00000000 halt
     7801380c: 00000000 halt
     78013810: 2f700000 ldq_u   t12,0(a0)
     78013814: 4600f015 and     a0,#7,a5
     FAULT ->78013818: 2e510000 ldq_u   a2,0(a1)
     7801381c: 4620f014 and     a1,#7,a4
     78013820: 42950520 subq    a4,a5,v0
     78013824: 43fb01f3 cmpbge  zero,t12,a3
     78013828: 4b60077c insql   t12,v0,at
     7801382c: fc000026 bgt     v0,780138c8  780138c8
     78013830: 4a750693 srl     a3,a5,a3
     78013834: f4000057 bne     v0,78013994  78013994
     78013838: 4772081c xor     t12,a2,at
     7801383c: 4b950e5c mskqh   at,a5,at
     78013840: 4a750720 sll     a3,a5,v0
     78013844: f6600008 bne     a3,78013868  78013868

  *----> Stack Back Trace <----*

  FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
  0407e050 0238ed90 080fd360 37140003 00000001 00000000 <nosymbols>
  0407e050 0238ebc8 0813fdc8 37140003 00000001 00000000
   cdohtml!FMatchLinkname
  0407e4a0 02397234 0813fdc8 00000001 00000001 37140003
   cdohtml!MSGHOOK::HrSeekAttach
  0407e8c0 0237ed3c 080fc2d8 00000001 00000001 37140003
   cdohtml!ScProcessHtmlbase
  0407ea00 0237eaf8 080fc2d8 00000000 00000000 37140003
   cdohtml!RTFHTML::ScUnwindTokens
  0407ea50 023967d8 080fc2d8 00000000 00000000 00000000
   cdohtml!RTFHTML::ScPopRTFState
  0407ea80 0237dc6c 080fc2d8 00000000 00000000 00000000
   cdohtml!ScProcessHtmltag
  0407ead0 02382cbc 080fc2d8 080fd310 00000000 00000000
   cdohtml!RTFHTML::ScNInterpret
  0407eb20 0238bf90 080fc2d8 080fd310 00000000 00000000
   cdohtml!RTFHTML::ScInterpret
  0407eb30 0238c3f4 0813fc68 080c6010 00001000 00000000
   cdohtml!OUTPOP::Read
  0407eb80 0234ce74 0813fc68 02a9e840 ffffffff 00000000
   cdohtml!OUTPOP::CopyTo
  0407ec00 00090002 0813fc68 00000001 0813fc68 7101001f
   cdohtml!HrEmitBody
  02a9e960 00090006 0813fc68 00000001 0813fc68 7101001f <nosymbols>
  02a9e960 00000000 0813fc68 00000001 0813fc68 7101001f <nosymbols>

CAUSE
=====

The access violation is the result of a bad pointer in the conversion to plain
text when using OWA to reply to a message. The pointer references a property
that is not available in the cache.


RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The English version of this fix should have the following file attributes or
later:

  Components: Information Store and Outlook Web Access (OWA)

  File Name     Version
  ------------------------
  Cdohtml.dll   5.5.2402.0
  Gapi32.dll    5.5.2402.0
  Mdbmsg.dll    5.5.2402.0
  Store.exe     5.5.2402.0

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article. This problem was first corrected in Exchange
Server 5.5 Service Pack 2.


Additional query words: exfclnfaq XWEB OWA CDOHTML crash conversion image inline

======================================================================
Keywords          : exc55sp2fix 
Technology        : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOWASearch kbOWA550 kbExchange550SP1
Version           : WINDOWS:5.5; winnt:5.5,5.5 SP1
Issue type        : kbprb
Solution Type     : kbfix

=============================================================================

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