KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q193258: XADM: DBCS Text in Bulleted List Not Displayed Properly

Article: Q193258
Product(s): Microsoft Exchange
Version(s): winnt:5.5,5.5 SP1
Operating System(s): 
Keyword(s): exc55sp2fix exc55 exc55sp1
Last Modified: 22-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, versions 5.5, 5.5 SP1 
-------------------------------------------------------------------------------


SYMPTOMS
========

If you send a message that contains a bulleted list of double-byte character set
(DBCS) text to a computer that is running the U.S. version of Microsoft Exchange
Server, and then the message is replied to, some of the DBCS text may not be
displayed correctly when you view the reply in an e- mail client. Note that this
problem only occurs when the reply is received using Post Office Protocol
version 3 (POP3).

CAUSE
=====

This problem occurs when the DBCS text is not converted properly when the
information store converts the message from Rich Text Format (RTF) to Hypertext
Markup Language (HTML).

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The English version of this fix should have the following file attributes or
later:

  Component: Information Store

  File Name    Version
  -----------------------
  Mdbmsg.dll   5.5.2397.0
  Store.exe    5.5.2397.0

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 2.


Additional query words: rtf/html

======================================================================
Keywords          : exc55sp2fix exc55 exc55sp1 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1
Version           : winnt:5.5,5.5 SP1
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.